WARRANTY POLICY

OVERVIEW

This warranty policy (the "Policy") applies to all products (the "Products") sold by BMA-Autohaus (the "Seller") within Australia Overseas. This Policy is in addition to any statutory rights and remedies that you may have under the Australian Consumer Law.

 

NEW PRODUCT WARRANTY

1 - WARRANTY PERIOUD

The Seller provides a twelve-month warranty period for all Products, starting from the date of purchase by the original purchaser (the "Customer"). This warranty period covers defects in materials and workmanship under normal use and service.
Warranty Coverage - This Policy covers any defects in materials and workmanship that may arise during the warranty period, subject to the following conditions:

(a) The Customer must provide proof of purchase, such as a receipt or invoice, to make a claim under this Policy.
(b) The Product must have be used in accordance with any instructions that may be provided by the Seller.
(c) The Product must not have been subject to misuse, abuse, negligence, accident, modification or liquid ingress.
(d) The Product must not have been repaired or serviced by anyone other than the Seller or its authorized agents.
(e) The Seller may require the Customer to return the Product for inspection to determine the cause of the defect.

 

2 - WARRANTY CLAIMS

To make a warranty claim, the Customer must contact the Seller within the warranty period. The Customer must provide a description of the defect and any supporting documentation. The Seller will then assess the claim and may require the Customer to return the Product for inspection. If the defect is covered by this Policy, the Seller will repair or replace the Product, at its discretion. The Seller will cover any reasonable shipping costs associated with returning the Product to the Seller for inspection or repair.
Exclusions - This Policy does not cover the event of the following circumstances:

(a) Normal wear and tear, including scratches, dents, and fading.
(b) Damage caused by accidents, misuse, abuse, negligence, modification and  liquid ingress.
(c) Products that have been repaired or serviced by anyone other than the seller.
(d) Products that have not been used in accordance with any instructions that may be provided by the Seller.

 

3 - LIMITATION OF LIABILITY

To the extent permitted by law, the Seller's liability under this Policy is limited to the repair or replacement of the once proven defective Product, at the Seller's discretion. The Seller is not liable for any indirect, incidental, or consequential damages arising from the use of the Product.

 

4 - GOVERNING LAW

This Policy is governed by the laws of the Commonwealth of Australia. Any dispute arising from this Policy will be resolved in accordance with the laws of Australia.

 

WARRANTY POLICY FOR REPAIR SERVICES

1 - WARRANTY PERIOD

Our repair services are backed by a warranty period of 12 months from the date of issued invoice, unless otherwise specified.

 

2 - COVERAGE

Our warranty covers the specific repair that was performed on the device. Our warranty also covers any defects in workmanship or materials that may arise during the warranty period.

 

3 - PARTS AND LABOR

Our warranty covers both the cost of parts and labour for the repair. Any parts that are replaced during the repair process are covered under the warranty for the remainder of the warranty period.

 

4 - CONDITIONS

Our warranty does not cover damage caused by accidents, misuse, abuse, neglect, liquid ingress, incorrect removal or installation or unauthorized repair attempts. Our warranty also does not cover any subsequent issues that arise due to the customer's failure to follow our recommended instructions and or maintenance procedures.

 

5 - VOIDING OF WARRANTY

Our warranty may become void if the device is tampered with, repaired by someone other than us, or damaged due to user error or Liquid ingress. Our warranty may also become void if our warranty stickers we apply show evidence of being tampered with.

 

6 - CONSUMER GAURANTEES

Our warranty is in addition to any rights and remedies that are provided to the customer under the Australian Consumer Law. The customer is entitled to certain guarantees with respect to the quality and fitness for purpose of goods and services.

 

7 - TRANSFERABILITY

Our warranty is transferable. Meaning if you have sold the vehicle we repaired a unit in, the new owner can now benefit from the remaining warranty left on the unit.

 

8 - CLAIM PROCESS

To make a warranty claim, the customer must present a copy of the original repair service invoice and any additional documentation required by us. The customer must also provide the device for inspection by our technicians to determine the cause of the issue.

 

9 - REPAIR OR REPLACEMENT

We reserve the right to repair or replace the device under warranty at our discretion. If the device is repaired, the warranty will continue to be valid for the remainder of the original warranty period. If the device is replaced, the warranty will be valid for 90 days from the date of replacement.

 

10 - EXCLUSIONS

Our warranty does not cover any software-related issues or any issues that are caused by incorrect coding/programming. Our warranty also does not cover any issues that arise due to incorrect removal or installation. In addition, our warranty does not cover any cosmetic damage that does not affect the functionality of the unit.

 

11 - LIMITATIONS OF LIABILITY

Our liability under this warranty is limited to the cost of the repair services provided. We are not liable for any indirect, incidental, or consequential damages, including but not limited to loss of data or loss of use of the device.

 

12 - CUSTOMER RESPONSIBILITIES

In order to maintain the warranty, if provided, the customer must follow our recommended maintenance procedures and protect the device from further damage. The customer must also provide accurate information. In addition, the customer must not attempt to repair the device or modify it in any way during the warranty period.

 

13 - DISPUTE RESOLUTION

Any disputes arising under the warranty period will be resolved through our warranty dispute process.

(a) If you believe that there is an issue with the repair service or that the repair did not solve the original problem, the first step is to contact us. Explain the issue and provide any relevant documentation and evidence.

(b) We will check our warranty agreement carefully to determine whether the issue is covered by the warranty. If you have any questions about the warranty agreement, please contact us.

(c) Attempt to resolve the dispute: We will endeavour to work with you to resolve any dispute. This may involve further repairs or a refund for the repair service.

 

14 - RECORD KEEPING

We keep detailed records of all repair services provided, including the type of repair, parts used, and any other relevant information.

 

It's important to read and understand the warranty policy before agreeing to any repair services to ensure that you are aware of your rights and responsibilities under the warranty. This warranty policy is intended to provide our customers with comprehensive coverage and confidence in our electronic repair services. If you have any questions or concerns regarding our warranty policy, please do not hesitate to contact us for clarification.

 

We reserve the right to modify or update this policy at any time. Please check our website for the most up-to-date information