SHIPPING POLICY
DOMESTIC SHIPPING - AUSTRALIA
SECTION 1 - SHIPPING AREAS
We currently ship to all locations within Australia where allowed by law.
SECTION 2 - SHIPPING METHODS AND COSTS
We offer standard and express shipping through Sendle. Shipping costs are calculated based on the weight of the package and the delivery location.
SECTION 3 - ESTIMATED DELIVERY TIMES
Delivery times vary depending on the shipping method selected and the delivery location. Standard shipping typically takes between 3-7 business days. Delivery times may be longer for remote locations.
SECTION 4 - ORDER PROCESSING
Orders are typically processed within 1-2 business days of being placed. Orders placed on weekends or public holidays will be shipped on the next following business day.
SECTION 5 - SHIPPING CONFIRMATION AND TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track your package and monitor its delivery status.
SECTION 6 - SHIPPING RESTRICTIONS
Sendle requires a physical shipping address to ship goods, their terms and conditions can be found here.
Sendle's prohibited items list can be found here.
SECTION 7 - SHIPPING DELAYS
While delivery times are estimated, it's important for customers to comprehend that delays may occur due to factors beyond our control such as weather conditions, holidays, or carrier delays. We are transparent and communicative about any potential delays and provide updates as necessary.
SECTION 8 - SHIPPING INSURANCE
All orders are covered up to $300 by Sendle. Their shipping insurance policy can be found here.
SECTION 9 - DAMAGED OR LOST PACKAGES
In the event that a package is lost or damaged during shipping, Please follow these next steps;
(a) Contact us as soon as possible if you receive a damaged package or if your package is lost in transit. Provide us with your order number and tracking information.
(b) Once you've contacted us, we will investigate the issue with the carrier. We will keep you informed of the progress and let you know when a resolution can be expected.
(c) Depending on the outcome of the investigation, we will offer you a solution. If your package was lost, we will reship the order or provide a refund. If the package was damaged, we will send a replacement or provide a refund.
All goods shipped with Sendle are insured up to $300 free of charge. The circumstance will be individually investigated. If it complies, it will be covered by insurance.
(d) After the issue has been resolved, make sure you receive the reshipment or refund and that you are satisfied with the resolution. If you have any further concerns, please contact us to discuss things further.
SECTION 10 - DELIVERY ISSUES
If you experience any issues with your delivery, please contact us as soon as possible. We will work with the carrier to resolve any issues and ensure your package is delivered as quickly as possible.
SECTION 11 - RETURNS AND EXCHANGES
If you need to return or exchange an item, please refer to our Returns and Exchanges policy for instructions on how to do so. Please note that shipping costs for returns or exchanges are the responsibility of the customer.
SECTION 12 - CUSTOMER SERVICE
If you have any questions or concerns regarding our shipping policy, please contact us. We are happy to assist you and provide additional information as needed.
INTERNATIONAL SHIPPING POLICY
1 - SHIPPING AREAS
We currently offer international shipping to select countries of the providers we use. A list of countries we ship to can be found on our website during checkout. If your country is not listed, please email us for further information.
2 - SHIPPING METHODS AND COSTS
We offer standard or express international shipping through sendle. Shipping costs are calculated based on the weight of the package, the delivery location, and the shipping method selected.
3 - ESTIMATED DELIVERY TIMES
Delivery times vary depending on the shipping method selected and the delivery location. Standard international shipping typically takes between 7-21 business days. Delivery times may be longer for remote locations or during peak holiday periods.
4 - ORDER PROCESSING
Orders are typically processed within 1-2 business days of being placed. Orders placed on weekends or holidays are processed the following business day..
5 - SHIPPING CONFIRMATION AND TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track your package and monitor the delivery status.
6 - SHIPPING RESTRICTIONS
Some items may be restricted from shipping to certain international destinations due to regulatory or legal reasons. We reserve the right to cancel orders or limit the shipping of certain items to specific countries.
7 - CUSTOMS AND DUTIES
Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their country's government. These fees are not included in the shipping cost and are the responsibility of the customer.
8 - SHIPPING INSURANCE
All carriers we use all offer shipping insurance. This insurance may be integrated in the shipping cost or may be a separate cost, the buyer may choose to pay for shipping insurance at their own discretion, if available.
9 - DELIVERY ISSUES
If you experience any issues with your delivery, please contact us as soon as possible. We will work with the carrier to resolve any issues and ensure your package is delivered as quickly as possible.
10 - RETURNS AND EXCHANGES
If you need to return or exchange an item, please refer to our Returns and Exchanges policy for instructions on how to do so. All international shipping costs for returns or exchanges are the responsibility of the customer.
11 - INCORRECT ADDRESS AND RETURN TO SENDER
If by mistake, a customer has put incorrect shipping information, the parcel in the destination country after attempted delivery will be automatically deemed "returned to sender". Shipping costs in these unfortunate situations are non-refundable. Once a parcel has been deemed "return to sender" it is out of our control and policies to do anything to try and reverse the situation. All policies and protocols of "return to sender" are in the control of the destination countries locally used courier.
Attempts by the customer can be made to contact the locally used courier for redelivery or collection from there depo, but we cannot guarantee any positive outcomes.
12 - CUSTOMER SERVICE
If you have any questions or concerns regarding our international shipping policy, please contact us. We are happy to assist you and provide additional information as needed.
We reserve the right to modify or update our shipping policy at any time. Please check our website for the most up-to-date information.
